Frequently Asked Questions
Everything you need to know about shopping with Aldo
How can I track my Aldo order?
Once your order is shipped, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. Please ensure you have your receipt or digital order confirmation for processing.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are Aldo products covered by a warranty?
Yes, we offer a limited warranty against manufacturing defects. If you believe your product is faulty, please contact our customer service team with photos of the item.
How do I determine my correct shoe size?
You can refer to our comprehensive Size Guide available on every product page, which includes conversion charts for US, EU, and UK sizing to ensure the perfect fit.
Do you offer international shipping?
Currently, we ship to a wide range of countries. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.